What to do with a locked iPhone, 5 solutions

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Aina Martin
@ainamartin

What to do with iPhone frozen or not turning on. To troubleshoot an iPhone that's frozen or won't turn on, sometimes all you need to do is let it charge for at least an hour.


If your iPhone is stuck on apple or unresponsive, there are a few things you can do to fix the problem. First, try a forced restart. If that doesn't work, you can update or reinstall the operating system. If you still have problems, you can always contact Apple Support.



What to do with your locked iPhone

Does your iPhone have a black screen or is it stuck on the Apple logo? There are some steps you can take to fix the issues without losing all your data.

If you find yourself at the point where you can't turn your iPhone on or off, your first solution is a force restart. In most cases, this method should restore your iPhone.


Of course, it is also possible that the problem is much more serious. If the troubleshooting steps below don't work, you can always contact Apple Support.

1. Forced restart of your iPhone

Forcing your iPhone to restart won't delete any apps or data, so it's the safest solution. The steps for force restarting depend on your iPhone model.

Per iPhone 12, iPhone 11, iPhone XR, iPhone XS, iPhone X, iPhone 8 o iPhone SE (2a generazione)

Press and release the volume up button, press and release the volume down button, then press and hold the side button until the screen turns back on. Release the side button when the Apple logo appears.




Per iPhone 7

Press and hold the Volume Down button and the Sleep / Wake button at the same time. Release the buttons when the Apple logo appears.

For iPhone 6s and iPhone SE (1st generation)

Press and hold the Sleep / Wake button and the Home button at the same time. Release the buttons when the Apple logo appears.

If, after the forced restart, your iPhone still gets stuck or won't turn on, move on to the next method.


2. Close applications

Sometimes a particular application becomes unresponsive and causes the device to freeze. You can close the application by pressing and holding the "Sleep / Wake" button until the "slide to power off" message appears and then holding the "Home" button for about six seconds until the app closes and the screen reappears principal.

If you notice that your device freezes when running multiple apps, you can close the ones you are not using. Quickly press the home button twice in a row.

Open apps appear at the bottom of the screen. Touch and hold an open app, until a red circle with a minus sign appears on each app. Tap the minus sign to close the application, then press the "Home" button twice to close the row.

3. Recharge your iPhone

It is possible that charging the phone for a short period of time can revive it. For best results, plug your phone directly into a wall outlet - avoid charging it wirelessly or plug it into a computer's USB port. Leave it on for at least an hour and then try to use it again.



If your iPhone still gets stuck on apple or freezes when turning on, your next option is to update or reinstall iOS.

Update iPhone, complete guide

4. Reinstall iOS

As a last resort before contacting Apple Support, you can try updating or restoring iOS. This is a good option if your iPhone restarts properly but can't get past the Apple logo. Here's how to do it.


1. Connect your iPhone to a computer and launch iTunes.

2. Put your iPhone into recovery mode by following these steps:

  • iPhone 8 or later: press and release the volume up button, press and release the volume down button, then press and hold the side button. Press and hold the side button until you see the recovery mode screen, which has a Lightning connector and the iTunes logo.
  • iPhone 7 and iPhone 7 Plus: Press and hold the volume down button and the sleep / wake button at the same time. Press and hold the volume down button until you see the recovery mode screen.
  • iPhone 6s or earlier: Press and hold the Sleep / Wake button and the Home button at the same time. Press and hold the Home button until you see the recovery mode screen.

3. When you see the option to restore or update your iPhone on your computer, click Update. iTunes will update your phone without deleting apps and data. Don't choose Restore, which will erase all your data.


4. If the update doesn't work, the last option is to choose Restore. This option will restore your iPhone to factory settings.

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