What to do when Netflix isn't working?

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Valery Aloyants
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What to do when Netflix isn't working? Do all Netflix users in their life have the experience of watching a movie or series at least once and suddenly the service starts loading and stops at 25%? Here are some tips to fix the connection problems with Netflix.

Few things are annoying in life (I hope so) and one of them is when you want to watch a movie or series on Netflix and it is interrupted by a sentence indicating an error like "Unable to connect to Netflix", Or"Netflix is ​​not available". These are two messages that inform you of the most common mistakes in the most popular streaming service in the world.

If you try to load a movie, and any of these messages appear on the screen, please note that there is a specific procedure for the device such as iOS and Android phones, computers, Smart TVs, Chromecast and Apple TV to try to fix the problem. The problem could still be your internet connection… weak!

Make sure you have entered the correct login and password

This seems logical, but if you can't log into Netflix, you most likely haven't entered the correct login or password for your account. Login is always the email address you used to register for the service. If, for some reason, you've forgotten your email address (many people have multiple email addresses), you can contact Netflix's online support.

It is more likely that you have forgotten your Netflix account password if you are unable to access the service. Use this link below to recover your password or change it to a new one.

Why can't I connect to Netflix?

One of the most common problems with using the application Netflix on Android is the "Connection Failed" error. If so, please try to reconnect / disconnect from the service. However, as this error occurs due to a connection error, you need to check your Internet connection.

To do this, run an internet connection test from the Netflix application itself by going to the Menu icon> About> Diagnostics> Network> Start test.

If the connection test was unsuccessful, go to your mobile device settings and turn off Wi-Fi or data plan for a few minutes. Then turn them back on again and try again. Remember to restart your Internet modem if you still have problems with Wi-Fi. In the latter case, restart the device.

What to do when Netflix isn't working?

First of all, make sure your connection's download speed is capable of playing Netflix movies and series. Below, find the required connection speeds based on the quality displayed:

  • 0,5 megabits per second: Broadband connection speed required
  • 1,5 megabits per second - Recommended broadband connection speed
  • 3,0 megabits per second - Recommended for SD quality
  • 5,0 megabits per second - Recommended for HD quality (720p resolution)
  • 25 megabits per second - Recommended for Ultra HD (4K) quality

If your data plan or bandwidth does not support these connection speeds, you need to manage the bandwidth by changing the video quality settings to "low" or "medium". This way you will consume less data.

The application does not open after installation

This is not a very common mistake, but if none of your attempts to use the application were successful, try reinstalling the application again. To do this, remove the software, then go to the Play Store to reinstall the Netflix app.

Netflix problem con Smart TV

The message "Unable to connect to Netflix”May also appear on a Smart TV due to incorrect date and time setting. If they are wrong, set them correctly in the TV settings. If after setting and checking that the network and Netflix are working fine, the error message continues to appear, follow these steps:

Step 1. Exit the device. To do this, click on "More Information" in the error message, and then "Exit" or "Deactivate". In the Netflix app, do the following using the control arrows: up, up, down, down, left, right, left, right, up, up, up, up. On the next screen, click "Exit".

Step 2. After completing the above steps, reconnect to Netflix and try to watch a movie.

Netflix doesn't work on iOS

If Netflix doesn't work on iOS, it may be because the application is out of date. To fix this, delete the Netflix app on your device and reinstall it via the AppStore.

Apple TV

If the message "Unable to connect to Netflix”Appears, on Apple TV and the device is well connected to the Internet, restart the device. If the error persists, log out of your Netflix account. To do this, press Play on the remote control while the message is displayed on the screen. Then select the “Disable / Exit” option. Then log back into your account and try to watch a media file. If you still can't play any content, try updating the firmware on Apple TV.

Unable to connect to Netflix on Chromecast

If the error message appears on your Chromecast, try closing and opening the Netflix app first. If the problem persists, restart your Chromecast by unplugging it for 15 seconds. The last thing to do is to reset the device and do a factory reset.

Netflix connection problems

The connection problem with Netflix could be due to an incorrect network connection or other problems. However, to check if it is due to a poor internet connection, try opening another website on your device. If another website is working fine, you need to follow the troubleshooting steps below.


  • Whatever device you are using, Android, iOS or a computer, the first thing to do is restart.
  • The next step is to check the Wi-Fi network or cellular in case you are using a mobile device.
  • If these steps don't work, restart the Netflix app.
  • Finally, uninstall and reinstall the app to see if this solves your Netflix connection problem.

Netflix errors 1011 and 1012

These errors are very familiar to Android and iOS users. Error 1011 and 1012 are specific to mobile devices such as Android and iPhone. If you are using one of these devices and have encountered these Netflix errors, try the following solutions.


Resetting the Netflix app is the main solution to this problem. However, the process differs from device to device. The process is different with Android and iOS.

Restart Netflix on Android

  • If you are using Android, then first, access the settings options from the Home screen of your Android device.
  • Open the App option which will also contain the Netflix app.
  • Select it and tap the cache, then clear the data.
  • Press OK to confirm the process.
  • Now try using the Netflix app again.

Restart Netflix on iOS

  • If you are using an iOS device, double-tap the Home button to preview recently used apps.
  • Swipe left or right to find Netflix, and once done, swipe up to close it.
  • Go back to the Home screen and restart Netflix again.

It does not work? The next step is to restart the device to see if the problem is resolved.

There are times when you may need to reset other devices as well such as Smart TV, Xbox One game console, PS4 etc.

Reimposta Netflix

  • Open the Netflix app on your device.
  • Next, you need to enter the code using the remote 'Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up'.
  • When you enter the code, an option to turn off Netflix appears on the screen. Select that and then log in again.

Netflix error 1015

This is another Netflix problem for iOS users and can occur on iPhone or iPad. The main reason for this error is bad internet connection. Here is the solution to the problem.


  • First, you need to reset your iPhone or iPad connection wherever you use it. Just swipe your device's home screen and then tap the airplane icon. Wait 30 seconds, then tap the icon again to turn off airplane mode. Now see if the Netflix app is working properly on your iOS device.
  • If the first solution didn't work, the next step is to restart the iOS device. To restart your iOS device, press the sleep or wake button until the red slider appears on the screen. Now drag the slider until the device is completely turned off. Once it turns off, press the sleep or wake button again to turn it back on.

Errore 12001 Netflix

While the Netflix 1016 error mostly breaks iPhone or iPad users, the 12001 error breaks the boxes for Android users. So if you are using an Android device here is what you need to do.


The reason for Netflix error 12001 is outdated data on your device. So, the solution is none other than wiping the data. Here's how to do it.

  • Go to the Android device, first open the settings app.
  • Access the Manage applications or apps option.
  • There you will find the Netflix app. Touch it.
  • Then tap on cache and clear the data. Press OK to confirm the process.

This will erase the old data from your Netflix app. Now try using the app.

Too many people may be using your Netflix account

One of the reasons Netflix may not work is that too many people are logging into your account at the same time. Netflix has three payment plans. The basic plan costs $ 7,99 per month and only allows one device to stream from Netflix. The standard $ 10,99 plan works on two devices at the same time. The premium plan, which costs $ 13,99 per month, doubles to four devices at the same time.

If you want to eliminate an unwanted person who may have discovered the account name and password from logging in, you can change the password, then go to the My Account section of the Netflix website and select “Sign out of all devices”.

Netflix may actually be down

While rare, Netflix may not work because the service is actually down. A site like DownDetector will show if anyone else has the same problems as you. If, on the other hand, there is a problem with your WiFi connection, all you have to do is contact your service provider.

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