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    What to do if the phone keypad does not work

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    Valery Aloyants
    @valeryaloyants

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    What to do if the phone keypad does not work. If the keyboard on your Android phone has stopped working, let's find out the different causes that cause the problem and the solutions we can put in place to fix. The guide can be applied to all phones of all brands, such as Samsung, Xiaomi, Huawei, Honor, LG, Sony and others.


    The keyboard is an essential part of our Android phone, and it is perhaps the most used thing both to send messages and to browse the Internet, it is an element we need for a correct functioning or use of the phone.



    What to do if the phone keypad does not work

    As with other elements of the phone, there may be times when the phone keypad does not work. This is a very annoying problem, since there prevents you from using the device normally. 

    The reasons why the keyboard on Android stops working can be different. The solutions we will use to fix this error are also varied, but they should be enough to get it working again.


    What kind of problem is ...?

    A first aspect that we should consider that's the kind of problem we're facing. It could be that the Android keyboard has stopped working or it doesn't respond when we want to type a word, for example. 

    Or that it hangs on the screen and never takes off. Another problem that can occur is that the keyboard has completely disappeared, so when we want to type something, the keyboard does not appear on the screen.

    The problem may differ from one case to another, albeit on many occasions the origin of this error may be the sameor. Either it's a problem with your update, like it happened with Gboard back in December, or it's misconfigured. 




    Before starting to test the various solutions, it can be useful to check if it is a keyboard error and if all Android users have the same problem. In doing so, we know that the problem is not ours alone.

    What we are concerned with now is how to get the keyboard to work again or how to get it back to the phone screen, depending on the situation. There usually are a series of actions that we can takeand, similar to what we do when other applications on the phone stop working.

    1. Use safe mode

    One way to find out the source of the keyboard error is to use Safe Mode: if in this mode we can use the keyboard of the phone, then it is almost certain that the error lies elsewhere, perhaps in an application we recently installed. 


    It is a good way to rule out some causes of this error on your phone. We have already told you how to use Safe Mode on your Android phone, which can change slightly depending on the brand of your phone. It is a good way to investigate the source of this error on the phone.

    2. Check for updates

    One of the first things to check is whether the error was caused by the because we haven't updated the keyboard or to the new version of the operating system that we have installed on our Android. Many times issues with updates can arise, causing the application to malfunction on the phone. Check if there are any updates available for the keyboard, this is one of the first things we can do.


    Perhaps the problem is just because we have updated and it is this update that has generated errors in its operation, as has happened with Gboard. If this is your situation, either we change the keyboard or we will have to temporarily revert to an older version of the keyboard.


    3. Is the keyboard unconfigured?

    The error in the operation of the keyboard on an Android phone it may be due to the fact that it has been deconfigureda, then we need to reset these settings, so it will work normally as before. The steps we need to follow in this case are:

    1. Open your phone settings.
    2. Enter the system.
    3. Enter the language and text entry section.
    4. Tap the default keyboard.
    5. Select the keyboard you use on Android.
    6. Exit this section.
    7. Run the keyboard again.

    Depending on the brand of your phone, this may be necessary disable other keyboards installed on your phone, to avoid problems, you decide that one keyboard can work on your Android phone at a time.

    4. If the phone keypad does not work, restart the phone

    The typical solution, but this is the one that very often offers the solution when it comes to problems with the Android phone including the keyboard. It is possible that there was an error with some of the processes in the phone, which involved the keyboard and as a result the keyboard is not working. 


    Just like we do on the computer, exit and re-enter it's something that also ends a problem with Android. Try restarting your phone and you can see if the keyboard on android works new one. In most cases, this solution usually assumes that the keyboard will work as before again. So it's always worth a try.

    5. Clear the data and cache on the Android phone if the phone keypad still does not work

    Another of the most common solutions that we can resort to in case of failure of an application on the phone. When using an application, the cache builds up over time, and sometimes it can even be damaged. 


    This is something that causes it to malfunction, causing it to crash or the phone keypad not working. Clearing said cache or data would be a possible solution. To do this, we need to do the following:

    1. Open your phone settings.
    2. Enter applications.
    3. Find the keyboard app in the list.
    4. Enter this app.
    5. Tap Storage.
    6. Clear the cache.
    7. Delete the app data.

    When I finish, try to open keyboard on android again. Most likely, the keyboard will work normally again and you will be able to use it as before.

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