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    What to do if Netflix crashes on your Android phone

    Who I am
    Alejandra Rangel
    @alejandrarangel

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    As one of the most popular apps today, Netflix is ​​updated regularly, but there are problems that are inevitable. There always comes a time when an app starts crashing for some reason. This also applies to Android phones, some users have complained about the “Netflix keeps stopping” error when they launch the app to watch their favorite shows or movies.


    The guide can be applied to all phones of all brands, such as Samsung, Xiaomi, Huawei, Honor, LG, Sony and others. Problems with apps aren't all that bad, especially if the app in question is from a third party. In other words, 90% of you will be able to get Netflix up and running again, but you have to do some things on your phone. So, in this post, I will guide you on how to get rid of the “Netflix keeps stopping” error and get the app working again.



    If you are one of the owners of this phone and are experiencing similar problems, read on as this post may be able to help you. Netflix is ​​a subscription-based application and if there is a common problem, the company immediately updates the application with the solution, you can't help but wait. However, if the problem with Netflix crashing on your Android phone is just the phone, then it's up to you to do something. That said, here's what you can do.

    Force restart the device

    Sometimes, some malfunctions are corrected by performing a simple troubleshooting procedure - a simple restart. In your case, you don't have to restart your Android normally, but you have to force restart. This will simulate the effects of disconnecting the battery from the phone. This procedure is generally recommended for unresponsive devices. If you haven't tried it yet, follow these simple steps:




    1. Press and hold the power button for about 10-20 seconds
    2. Wait until your Android phone turns off.
    3. Restart.

    Clear the Netflix cache and data

    The possibility that this is just an issue with the app is still high, which is why you need to perform this procedure. What it does is reset the settings and the app. App problems can be fixed with this procedure, so you should do it on your phone before trying other solutions.

    1. From a Home screen, tap the Up Arrow icon to view all apps.
    2. Navigate: Settings> Apps & Notifications.
    3. Tap See all apps xx.
    4. Locate then select Netflix.
    5. Tap Force Stop.
    6. Tap OK.
    7. Tap Storage.
    8. Tap Clear cache.
    9. Tap Clear data.
    10. Tap OK.

    Next, open Netflix and see if it still crashes or shows the error message “Unfortunately, Netflix has stopped”. If the problem persists, you will need to perform the next procedure.

    Uninstall Netflix and reinstall it

    While there are times when updating the app would be enough to address possible compatibility issues, in this case, I would suggest uninstalling Netflix from your phone to remove all its associations with other apps and firmware. Then download the app from the Play Store to make sure you have the latest version of Netflix on your device.


    1. From a Home screen, tap the Arrow icon to view all apps.
    2. Navigate: Settings> Apps & Notifications.
    3. Tap See all “xx” apps.
    4. Tap Netflix.
    5. Tap Uninstall.
    6. Tap OK to confirm.
    7. Apri Play Store.
    8. Search for Netflix and select it.
    9. Tap Install.

    Most often, this is the solution to the problem. However, if it still keeps coming out after doing all of this, it is possible that the problem is not with your phone but with the Netflix side.



    Reset your Android device

    If Netflix still crashes on your Android phone, it's best to do a factory reset at this point. But first, make sure you create a backup of your important files and data and then follow these steps: 


    1. Turn off the device.
    2. Keep the keys pressed Volume up Switching.
    3. When the logo appears, release all keys.
    4. Your Android phone will continue to boot into recovery mode. When a black screen with blue and yellow texts appears, proceed to the next step. 
    5. Press the button Volume to highlight “wipe data / factory reset”.
    6. Press the button Power to select.
    7. Press the button Volume until “Yes” is highlighted.
    8. Press the button Power to select and start the master reset.
    9. At the end of the reset, click on “Reboot”.
    10. Press the power button to restart the device.

    I think that after carrying out this procedure the problem has disappeared from your phone, if not, all you have to do is take the phone to a technician.



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