Let's set the scene. You are back from school or work, or just enjoying your lazy Sunday. You finally have some time for yourself, but you don't feel like playing or studying. It's time to start Twitch and see what your favorite streamer is up to.
Double-click on the Chrome or Firefox icon and suddenly the disappointment starts, because Twitch doesn't load at all. If all of this sounds familiar, you are in the right place. Read on for some tips on what to do when Twitch isn't loading or working on Chrome or Firefox.
Twitch is probably the most popular live video streaming service on the internet, but it's not without its problems. Many users on different web browsers have reported similar problems. Twitch doesn't charge at all or has a series of hiccups while trying to catch a stream.
Thankfully, most of these are easily fixed and this guide will cover the most common ones and the best ways to fix in Chrome and Firefox.
1. Let's start with the basics
Twitch may not work for you, but not only that, it may not work for other users as well, as the problem may lie with the service. The easiest way to find out Twitch's service status is to look at their Instagram or Twitter support profiles. If the servers are down for maintenance or if a crash has occurred, Twitch Support will notify you. At least you know there is nothing wrong with your browser.
2. Check your Internet connection
As simple as this step is, it can be helpful. Also, see if you can disable (at least temporarily) any bandwidth-intensive services on your PC, such as torrents. For those with slower internet speeds, the more resources are available at any one time, the better. Resetting your router and PC never hurts.
3. Clear browsing data and cache
Just like the previous tips, this isn't complicated but can be extremely helpful. It rarely helps to overload the browser with too much useless and outdated data. We recommend that you perform cleanings like this frequently as a preventative measure.
Here's how to clear browsing data and cache in Chrome:
- Apri il that browser.
- Click on three dots and open Settings.
- Then, go to the history tab. Alternatively, you can press Ctrl + H.
- Click the Clear browsing data option and delete all browsing data from the past day or week at least. If you want to be more secure, go to the Advanced tab and select what you want to delete. We recommend that you select Cookie e Cached images and files.
Here's how to do the same in Firefox:
- Apri il that browser.
- Go to the options menu, located at the top right, then go up Privacy and security.
- Scroll down and click Clear data e Cancel the timeline, once again choosing how far back you will go.
Now, let's move on to the advanced tips, add-ons on Chrome could be the culprits here.
Check for extensions and add-ons
If you have recently installed some extensions and you think they are affecting Twitch, go into Incognito Mode (Ctrl + Shift + N) and try to log into Twitch from there.
If it works fine, it's possible that one of your add-ons here is to blame. Outdated extensions, such as the one needed to run Flash videos, can still cause problems. An excellent way to determine which one is to disable them one at a time and then test the browser.
It's easy enough, don't worry. Go to the options menu on Chrome and find the Extensions tab in the lower left corner.
It will display all currently installed add-ons, allowing you to proceed with the test. If it suddenly works after a particular add-on has been disabled, voila, master fixer!
Update your browser
Update your browsers. Just like the apps on our phones or multiplayer games we play, web browsers have regular updates. It is important not to lag behind others, especially for longer periods. This may cause additional headaches, including limited website functionality.
Check for viruses
Run a virus scan. While it's not always necessary, there have been instances where PUPs (potentially unwanted programs) have found their way into a person's PC, either by accident or as malware. They are known to cause problems with web browsers and can be difficult to eradicate. Therefore, performing a thorough scan with your antivirus software is never a bad idea.
Regular Windows Defender on a Windows 10 installation also works fine in this regard. Let it run a full scan of your system and expel any potentially harmful software.
Log in to Defender via the Start Menu. Go to the Scan Options menu, then choose Offline Scan and click the Scan Now button.
If Windows Defender finds something, remove it and restart your PC. Try logging into Twitch after rebooting.
Clear DNS cache
To clear the DNS cache, launch the command prompt. When it opens, type “ipconfig / flushdns” without quotes.
Contact support. If all else fails, contacting Twitch support with specifics can help further. You can also post your request on the Mozilla and Chrome support pages.
If Twitch just doesn't want to work
If the problem persists, there are alternatives to explore. If you have no qualms about watching your desktop streams on the official Twitch desktop app, go to Twitch and download it. Setup is straightforward and shouldn't take long.