close
    search Buscar

    Samsung Galaxy A20e won't connect to WiFi. Here is the solution.

    Who I am
    Alejandra Rangel
    @alejandrarangel

    Item Feedback:

    content warning

    Smartphones such as the Samsung Galaxy A20e should have no problems connecting to any networks as long as they are designed to work in the area where they are used. But some users have complained that their units are reportedly not connecting to a WiFi network, and an issue like this may only be a minor issue. Well, that's the case with most of the similar problems we've encountered in the past. 


    Samsung Galaxy A20e got stuck on black screen

    In this post, I will walk you through in troubleshooting your Galaxy A20e that no longer connects to a WiFi network. We will try to consider all possibilities and rule them out one after the other until we can determine the problem and hopefully fix it. So, if you are one of the owners of this phone and are experiencing similar problems then read on as this article may be able to help you one way or another. 



    Before moving on to troubleshooting, if you happen to come across this post while looking for a solution to a different problem, please visit our Galaxy A20e help guides page as we have already fixed some of the most common problems with this device. We may have already posted articles that may help you solve your problem. Find problems similar to yours and feel free to use our solutions.

    Troubleshooting Galaxy A20e not connecting to WiFi

    Most of the time, network-related problems in smartphones are not very serious. In fact, you may be able to fix it by doing a couple of procedures. This is what we will do here. 


    We just have to do all the necessary procedures that can potentially solve this problem and, of course, you will be able to reuse your phone normally later. That said, here's what I suggest you do about this problem. 



    First solution: perform forced reboot to fix phone not connecting

    Forced reboot is always the best solution for dealing with firmware related issues. It is a simulated battery removal that updates the phone's memory and reloads its apps and services. 

    When this type of problem occurs for no apparent reason or cause and if you were able to connect to the same WiFi network before this problem started, it's probably just a minor issue with the firmware. So here's what you need to do: 


    1. Press and hold the Volume Down button and don't release it yet. 
    2. While holding down the volume button, also press and hold the power key. 
    3. Press and hold both keys together for 15 seconds or until the Galaxy A20e logo appears on the screen.

    Once your phone has successfully restarted, reconnect it to the same network to see if the problem is resolved. If it still doesn't connect to WiFi, try the next solution. 

    Second solution: turn the network device off and on again

    Just like any other electronic device, the modem or router needs to be restarted from time to time for it to work smoothly. In fact, if you are having network problems with your phone and other devices, always take time to restart your network device. That's how…

    1. Unplug the modem or router from the wall outlet or simply unplug the power cord from the main unit. 
    2. Leave it without power for a minute or two. 
    3. Afterwards, plug it back into the wall socket or plug the cable back in.
    4. Wait for the device to go online, then let the phone reconnect to it. 

    Next, try to see if your Galaxy A20e still won't connect to the WiFi network. 




    Third solution: reset network settings on the Galaxy A20e

    After updating the connection by restarting the network devices and the problem persists, the next thing to do is to update the connection by resetting the network settings in the device. This will eliminate all WiFi connections and caches used by the services that manage the network functions. 

    This has been shown to solve problems like this and here's how: 

    1. Swipe down from the top of the screen to pull down the notification panel. 
    2. Tap the Settings icon in the top right corner. 
    3. Scroll and tap General Management. 
    4. Tap Reset. 
    5. Tap Reset Network Settings. 
    6. Tap Reset Settings. 
    7. If prompted, enter your PIN, password or pattern. 
    8. Finally, tap Reset.

    Next, enable WiFi on your phone and let it reconnect to the same network. If your Galaxy A20e still does not connect to WiFi, move on to the next solution. 

    Fourth solution: wipe cache partition on Galaxy A20e

    It is possible that this problem is caused by a corrupt system cache. So, if your phone still doesn't connect to the WiFi network after doing the first few procedures, it's time to delete the old cache so that it will be replaced with a new one. You don't have to worry about files and data as they won't be touched. Here's how to do it:

    1. Turn off the device.
    2. Keep the keys pressed Volume up Switching .
    3. When the Galaxy A20e logo appears, release all three keys.
    4. Your Galaxy A20e will continue to boot into recovery mode. When a black screen with blue and yellow texts appears, proceed to the next step. 
    5. Press the button Volume down several times to highlight the cache partition deleted .
    6. Press the key power on to select.
    7. Press the button Volume down to highlight Yes , then press the key power on to select.
    8. After wiping the cache partition is complete, the system Reboot now is highlighted.
    9. Press the key power on to restart the device.

    Once your phone has finished restarting, let it reconnect to the network, and if it doesn't connect, try the next procedure. 



    Fifth solution: backup your files and reset your phone

    Most of the time, this is just a software-related problem and if all else failed to fix it, you should be able to get your Galaxy A20e working perfectly again by doing a factory reset. 

    Just make sure you make a copy of your important files and data as they will be deleted especially those which are stored on the phone's internal memory. Also, remove your Google and Samsung accounts before following these steps so that you are not locked out: 

    1. Turn off the device.
    2. Keep the keys pressed Volume up Switching .
    3. When the Galaxy A20e logo appears, release all three keys.
    4. Your Galaxy A20e will continue to boot into recovery mode. When a black screen with blue and yellow texts appears, proceed to the next step. 
    5. Press the key several times Volume down to highlight “wipe data / factory reset”.
    6. Press the Power button to select.
    7. Press the button Volume down until “Yes” is highlighted.
    8. Press the Power button to select and start the master reset.
    9. When the master reset is complete, “Reboot system now” is highlighted.
    10. Press the power button to restart the device.

    I hope we have been able to help you fix your Galaxy A20e that won't connect to the WiFi network. We would appreciate if you would help us spread the word, so please share this post if you found it helpful. Thanks so much for reading!

    add a comment of Samsung Galaxy A20e won't connect to WiFi. Here is the solution.
    Comment sent successfully! We will review it in the next few hours.