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    Samsung Galaxy A20e got stuck on black screen

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    Alejandra Rangel
    @alejandrarangel

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    Samsung Galaxy A20e stuck on black screen issue can occur from time to time and this appears to be the case with some units of the Samsung Galaxy A20e. While it may seem like the phone has some hardware issue, it's actually just a firmware issue that you can fix on your own. So, you don't have to worry so much if your device stops responding and gets stuck on a black screen because there is always something you can do about it.




    In this post, I will share the most effective solution to this problem with you. Basically, what you need to do is rule out the possibility that it's just a firmware issue and if your phone is still stuck on the black screen of death after doing this procedure, it's always possible that the problem is with the hardware.

    If you are one of the owners of this phone and are currently bothered by a similar problem, read on as this article may be able to help you one way or another.

    Before moving on to troubleshooting, if you happen to come across this post while looking for a solution to a different problem, please visit our Galaxy A20e help guides page as we have already fixed some of the most common problems with this device.


    We may have already posted articles that may help you solve your problem. Find problems similar to yours and feel free to use our solutions.

    Samsung Galaxy A20e got stuck on black screen

    When troubleshooting a Samsung Galaxy A20e stuck on black screen, you need to physically check if it has any signs of physical or liquid damage. Because if there is, the best thing you can do is take the phone to the store so that a technician can check it out. Assuming there are no signs of physical damage, here's what you need to do:



    First solution: perform forced reboot to fix Galaxy A20e black screen issue

    The most effective solution to fix the black screen problem on Galaxy A20e is the forced restart. It is because this problem is often due to a firmware crash where the system stopped responding and resulted in the phone not responding.


    But as I mentioned earlier, this is not a serious problem and hence, you can fix it yourself by doing this very simple procedure.

    1. Press and hold the Volume Down button and don't release it yet.
    2. While holding down the volume button, also press and hold the power key.
    3. Press and hold both keys together for 15 seconds or until the Galaxy A20e logo appears on the screen.

    By the time the phone displays the logo on the screen, it is a sign that the problem has already been solved. However, if your Galaxy A20e continues to become unresponsive or gets stuck on a black screen of death then move on to the next solution.

    Second solution: do a forced restart while the phone is charging

    The reason you need to perform this procedure is that the battery may be low. But apart from that, the system may also have crashed just before the phone turned off due to insufficient battery. As a result, you're already dealing with a couple of rather minor issues both of which result in an unresponsive device. Here's how to do it:



    1. Plug the charger into a working wall outlet.
    2. Using the original cable, connect your phone to the charger.
    3. Regardless of whether your phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
    4. After that and while the phone is still connected to the charger, press and hold the Volume Down button and don't release it yet.
    5. While holding down the volume button, also press and hold the power key.
    6. Press and hold both keys together for 15 seconds or until the Galaxy A20e logo appears on the screen.

    If you have been able to get your phone to respond by doing any of the procedures here, but the black screen of death issue occurs from time to time, the best thing you can do about it is to perform master reset. But before that, make sure you make a copy of your important files and then remove your Google account so you don't get locked out.



    After doing these steps, follow these steps to reset your phone:

    1. Turn off the device.
    2. Keep the keys pressed Volume up Switching .
    3. When the Galaxy A20e logo appears, release all three keys.
    4. Your Galaxy A20e will continue to boot into recovery mode. When a black screen with blue and yellow texts appears, proceed to the next step.
    5. Press the key several times Volume down to highlight “wipe data / factory reset”.
    6. Press the Power button to select.
    7. Press the button Volume down until “Yes” is highlighted.
    8. Press the Power button to select and start the master reset.
    9. When the master reset is complete, “Reboot system now” is highlighted.
    10. Press the power button to restart the device.

    On the other hand, if your phone got stuck on a black screen of death, then it's time for you to take it back to the local store or shop so that a technician can check it for you.


    I hope I've been able to help you fix your Galaxy A20 that got stuck on black screen of death. We would appreciate if you would help us spread the word, so please share this post if you found it helpful. Thanks so much for reading!

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