Some owners of the Samsung Galaxy A20e have reported a network problem to us stating that the Samsung Galaxy A20e disconnects from the WiFi network for no apparent reason. It is a common problem not only with Galaxy devices but also with other smart devices.
Most of the time, it's just a small problem that you can probably fix on your own if you're willing to go through some troubleshooting steps. In this post, we'll do just that. I will guide you in troubleshooting your Samsung Galaxy A20 and disconnects from the WiFi network from the network.
We will consider each possibility and rule them out one after the other until we can determine the problem and hopefully fix it. So, if you are one of the owners of this device and are experiencing similar problems, then read on as this article may be able to help you one way or another.
Fix Galaxy A20e that keeps disconnecting from WiFi network
When troubleshooting a smartphone that has some sort of software problem, you need to be thorough to determine the cause of the problem and be able to fix it. That said, here's what you need to do to fix this ...
1) Force restart Galaxy A20e
This must be the first thing you need to do, in fact, it might be the only thing you need to do to fix this problem. This is a simulated battery removal that will refresh the phone's memory and reload its apps and services if done correctly. It is very effective against minor firmware issues and here's how it's done:
- Press and hold the Volume Down button and don't release it yet.
- While holding down the volume button, also press and hold the power key.
- Press and hold both keys together for 15 seconds or until the Galaxy A20e logo appears on the screen.
When the phone has finished rebooting, let it reconnect to the network and try to see if it keeps disconnecting because if it continues to do so then try the next solution.
2) Reset Galaxy A20e network settings
If your Samsung Galaxy A20e disconnects from the WiFi network due to a small firmware issue affecting the network services, this procedure will solve this problem. Reset all network settings to their default values as well as delete all existing network profiles used by the phone. Here's how to do it:
- Swipe down from the top of the screen to pull down the notification panel.
- Tap the Settings icon in the top right corner.
- Scroll and tap General Management.
- Tap Reset.
- Tap Reset Network Settings.
- Tap Reset Settings.
- If prompted, enter your PIN, password or pattern.
- Finally, tap Reset.
Next, enable WiFi so your phone will scan the area for available hotspots. Let it reconnect to your network and if it keeps disconnecting then try the next solution.
3) Turn off and on the network devices
The problem may be with network devices such as a router or modem. Electronic devices, regardless of their functions, need to be updated periodically and you can do this by restarting them. Don't worry, you won't lose anything if you do. That's how…
- Unplug the power adapter of the router and / or modem.
- If you have a battery-backed modem, remove the battery as well.
- Leave the device without power for a minute or two.
- After that, plug it back into the wall and wait until it goes online.
- Allow your phone to reconnect to the network.
If the Galaxy A20e continues to disconnect from the WiFi network after following this procedure, then troubleshoot the firmware.
4) Wipe cache partition of Galaxy A20e
There are times when the system cache gets corrupted and when it happens, problems like this can occur. We don't know for sure if that's really the case, but for the sake of completeness, you should try deleting the system cache so that it's replaced with a new one. Here's how to do it:
- Turn off the device.
- Press and hold the key Volume up and the key Bixby , then press and hold the key power on .
- When the Galaxy A20e logo appears, release all three keys.
- Your Galaxy A20e will continue to boot into recovery mode. When a black screen with blue and yellow texts appears, proceed to the next step.
- Press the button Volume down several times to highlight the cache partition deleted .
- Press the key power on to select.
- Press the button Volume down to highlight Yes , then press the key power on to select.
- After wiping the cache partition is complete, the system Reboot now is highlighted.
- Press the key power on to restart the device.
After doing this, try to see if your Galaxy A20e keeps disconnecting from the network because if so, move on to the next solution.
5) Reset the Galaxy A20e to factory settings
A master reset will be able to fix this as long as it's just a firmware issue affecting the phone's radio processes. But before the reset, make sure to make a copy of your important files and data as they will be deleted.
Also, don't forget to remove your Google and Samsung accounts so you don't get locked out. If everything is set up and ready, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the key Volume up and the key Bixby , then press and hold the key power on .
- When the Galaxy A20e logo appears, release all three keys.
- Your Galaxy A20e will continue to boot into recovery mode. When a black screen with blue and yellow texts appears, proceed to the next step.
- Press the key several times Volume down to highlight “wipe data / factory reset”.
- Press the Potenza key to select.
- Press the button Volume down until “Yes” is highlighted.
- Press the Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the power button to restart the device.
I hope I've been able to help you fix your Galaxy A20 that keeps disconnecting from the network. We would appreciate if you would help us spread the word, so please share this post if you found it helpful. Thanks so much for reading!
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