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    Samsung Galaxy A20 “WhatsApp keeps stopping”… solved!

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    Aina Martin
    @ainamartin

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    WhatsApp is one of the most popular apps today and while it is updated regularly, problems still occur. One of the most common problems with the app is when it freezes while being used. Most of the times, the Samsung Galaxy A20 error “WhatsApp keeps stopping” is displayed when the app is opened.


    It means that it could not initialize or that there are problems somewhere. One of the possibilities for this problem is when there is a problem with the firmware. In this post, I will walk you through troubleshooting your Galaxy A20e with the “WhatsApp keeps stopping” error.



    We will try to look into all possibilities and rule them out one after the other until we are able to determine what the problem is and hopefully we will be able to fix it. If you are one of the users of this app and you are facing the same problem, please keep reading this post as we may be able to help you.

    WhatsApp continues to close the Galaxy A20e

    I have personally encountered similar problems in the past and I can assure you that most of the time, this type of problem is not really serious and you can definitely fix it yourself. That said, here are the things you need to do if WhatsApp keeps stopping on your phone ...


    1) Perform a forced restart of Galaxy A20e

    It is imperative to perform this procedure first as it is very likely that WhatsApp keeps stopping due to a minor firmware issue or even just a glitch.

    Problems like this always happen and while they are quite annoying and may seem serious, they are actually easy to fix and that's when the forced reboot takes effect. It is a simulated and very effective battery removal. Here's how to do it:



    1. Press and hold the Volume Down button and don't release it yet.
    2. While holding down the volume button, also press and hold the power key.
    3. Press and hold both keys together for 15 seconds or until the Galaxy A20e logo appears on the screen.

    Once your phone has successfully restarted, try to see if WhatsApp keeps stopping on your Galaxy A20e. If it still doesn't work, move on to the next solution.


    2) Empty the WhatsApp cache

    The Android system creates caches for individual apps. These are temporary files that help make apps run smoothly. However, there are times when they get damaged and when it happens, problems like this can occur. But don't worry because if that's really the case, you should be able to fix it in the following way:

    1. Swipe down from the top of the screen to pull down the notification panel.
    2. Tap the Settings icon in the top right corner.
    3. Scroll and tap Apps.
    4. Find and tap WhatsApp.
    5. Tap Storage.
    6. Tap Clear cache.

    Once the cache is cleared, open the app and see if WhatsApp keeps stopping and if so, move on to the next solution.

    3) Delete WhatsApp data

    After clearing the cache and WhatsApp keeps crashing, the next thing you need to do is reset it. In app recovery, what you need to do is delete the data files and here's how:



    1. Swipe down from the top of the screen to pull down the notification panel.
    2. Tap the Settings icon in the top right corner.
    3. Scroll and tap Apps.
    4. Find and tap WhatsApp.
    5. Tap Storage.
    6. Tap Clear data, then tap OK to confirm.
    7. Restart the device.

    After restarting, open the app and try using it to see if WhatsApp keeps stopping even after this procedure. If it still does, it's time for a more effective solution.


    4) Uninstall WhatsApp and reinstall it

    When it comes to app issues, this is pretty effective. In fact, this could be the end of this problem. This will remove all association of the app with firmware and other applications. Don't worry, you won't lose any of your files.

    Here's how:

    1. Swipe down from the top of the screen to pull down the notification panel.
    2. Tap the Settings icon in the top right corner.
    3. Scroll and tap Apps.
    4. Find and tap WhatsApp.
    5. Tap Storage.
    6. Tap Clear data and tap OK to confirm.
    7. Tap the Back key once, then tap Uninstall.
    8. Confirm that you want to remove the app from the phone.
    9. Restart the device to update its memory.

    After that, install the app again and see if the problem persists. Here's how to install an app on your phone ...


    1. From the Home screen, lift the app drawer.
    2. Find and tap Play Store.
    3. Search for 'whatsapp'.
    4. Tap WhatsApp and tap Install.
    5. After you've successfully installed the app, tap Open.

    Most of the time this will fix the problem. However, if WhatsApp keeps stopping after this procedure, it could just be a sign of a firmware problem. This time, you will need to reset the phone.

    5) Back up your files and restore your Galaxy A20e

    A master reset will fix any app or software related issues, including app crashes. But the fact is, we don't suggest this procedure without exhausting all possible solutions first, but it seems like you have exhausted your options.

    So, create a backup of your important files and data as they will be deleted in the process. After the backup, remove your Google and Samsung accounts so that you don't get locked out of your device. Next, follow these steps to reset your phone:


    1. Turn off the device.
    2. Keep the keys pressed Volume up Power on.
    3. When the Galaxy A20e logo appears, release all three keys.
    4. Your Galaxy A20e will continue to boot into recovery mode. When a black screen with blue and yellow texts appears, proceed to the next step.
    5. Press the key several times Volume down to highlight “wipe data / factory reset”.
    6. Press the Potenza key to select.
    7. Press the button Volume down until “Yes” is highlighted.
    8. Press the Power button to select and start the master reset.
    9. When the master reset is complete, “Reboot system now” is highlighted.
    10. Press the power button to restart the device.

    I hope I've been able to help you fix your Galaxy A20e with WhatsApp that keeps stopping the problem. We would appreciate if you would help us spread the word, so please share this post if you found it helpful. Thanks so much for reading!

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