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    Netflix error codes: what to do

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    Alejandra Rangel
    @alejandrarangel

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    Do you just want to watch a movie on Netflix? Try these tips to solve some problems. Netflix mistakes are often nebulous and most subscribers have seen the famous “Oops! Something went wrong… Unexpected error ”more times than they would like. These errors can be caused by anything from network problems, problems with hardware or software, to actual Netflix errors.



    If you are lucky enough to see a real error code, you can use it to attack the problem head-on. However, you can still fix most Netflix errors through methodical troubleshooting, even if you just got a general Netflix error message without a specific code.


    Netflix troubleshooting tips

    If you're experiencing a general Netflix error, try these basic troubleshooting tips:

    TRY NETFLIX.COM ON A COMPUTER

    • If you're having trouble on a device other than a computer, visit Netflix.com on a laptop or desktop.
    • If you see "Netflix Site Error" on Netflix.com, then there is a problem with the Netflix service and you will need to wait for them to fix.

    MAKE SURE YOUR NETWORK SUPPORTS VIDEO STREAMING

    • Some schools, hotels, and public Wi-Fi connections don't allow streaming.
    • If you don't have direct control over the modem or router, contact the person responsible for the network and ask if streaming is allowed.

    Disable your blocking, proxy or virtual private network (VPN).



    • Netflix blocks all users connecting through proxies, VPNs etc to ensure these services and programs are not used to bypass country-blocked content.
    • If you're in a region that has access to Netflix, but you use a VPN for privacy or work, you'll still need to disable it to watch Netflix.

    MAKE SURE THE INTERNET IS FAST ENOUGH FOR VIDEO STREAMING

    • If you have access to a web browser on your device, try going to a website like Netflix.com to verify that your internet connection is working.
    • Test your connection speed.
    • Netflix recommends a minimum stream of 0,5 Mbps for streaming, 3,0 Mbps for standard definition video, and 5,0 Mbps for high definition.

    TRY A DIFFERENT INTERNET CONNECTION OR IMPROVE THE WI-FI SIGNAL

    • Even if your internet connection seems fast enough, you may have network problems.
    • If you are connected via Wi-Fi, try connecting via Ethernet.
    • If you have access to another Wi-Fi network, try connecting.
    • Move the device closer to the router / modem or move the router / modem closer to the device.

    RESTART YOUR DEVICES, INCLUDING THE STREAMING DEVICE, MODEM AND ROUTER

    • Turn off any devices and unplug them for about a minute.
    • Reconnect the devices and turn them back on.
    • For devices that have a sleep or standby mode, make sure you actually turn them off.

    Common Netflix error codes and solutions

    If you have a specific error code, you can use it to get an idea of ​​why Netflix isn't working. We've compiled a list of the most common Netflix error codes, including how to fix them, to help you get back to watching as quickly as possible.



    NETFLIX NW 2-5 ERROR CODE

    When this error occurs, a message similar to the following usually appears:

    Netflix encountered an error. Retry in X seconds.


    • Meaning of the code: this code typically indicates an Internet connectivity problem.
    • How to fix it: make sure your device is connected to the internet. If you are on Wi-Fi, try improving the connection to your device or switch to Ethernet.

    Most Netflix error codes starting with NW indicate network problems, including NW-2-5, NW-1-19, NW 3-6, and others. There are some exceptions, such as NW-4-7, which could be a network problem or data on the device that needs to be updated.

    NETFLIX ERROR CODE UI-800-3

    When the UI-800-3 error occurs, a message similar to the following usually appears:

    Unable to connect to Netflix. Please try again or restart your modem / router and streaming device.


    • Meaning of the code: this code typically indicates a problem with the Netflix data on the device.
    • How to fix: update the data on your device by clearing the cache or removing and reinstalling the Netflix app.

    To fix Netflix error code UI-800-3, you may need to clear app data, clear cache, or uninstall Netflix from your device.


    Sometimes the data in the Netflix app can be corrupted, which prevents the app from communicating properly with Netflix servers. This problem is typically fixed by following these basic steps:


    1. Restart the device.
    2. Sign out of Netflix and sign in again.
    3. Clear the Netflix app data or cache.
    4. Remove and reinstall the Netflix app.

    NETFLIX ERROR CODE UI-113

    When this error occurs, a message like this usually appears:

    There was a problem starting Netflix.

    • Meaning of the code: this code usually indicates that information stored by Netflix on your device needs to be updated.
    • How to fix it: verify that Netflix functions by visiting Netflix.com on a computer if you can. If it works, update the data on your device and try again.

    This code is associated with dozens of different devices, including game consoles, streaming devices, and even smart TVs. One way to fix Netflix error code UI-113 is to log out of Netflix and log back in.

    The general troubleshooting steps for Netflix error code UI-113:

    1. Verify that Netflix streaming works on your network by visiting Netflix.com with a computer.
    2. Restart the device.
    3. Sign out of Netflix on your device.
    4. Restart your home network.
    5. Upgrade your Wi-Fi signal or connect via Ethernet.
    6. Try connecting directly to your modem to rule out a problem with your router.

    NETFLIX ERROR CODE 100

    When this problem occurs, a message similar to the following is usually displayed:


    Sorry, unable to reach the Netflix service (-100)

    • Meaning of the code: There is a problem with the Netflix app or with the data stored on the device.
    • How to fix it: update the Netflix data on your device.

    Error code 100 usually affects Amazon Fire TV, Amazon Fire Stick, and smart TV, so your options for updating your data are limited. The solution for error code 100 on Fire TV might require a factory reset

    If you see this code, try these steps to fix:

    1. Restart the device.
    2. Try connecting to another internet connection if you have one available.
    3. Reset Amazon Fire TV to factory default settings.

    This will remove all data from the Fire TV or Fire Stick and return them to their original state.

    NETFLIX ERROR CODE H7361-1253-80070006

    When this error code occurs, it typically looks like this:

    Oops! Something went wrong. There was an unexpected error. Please reload the page and try again.

    • Meaning of the code: this code usually indicates that the browser software is out of date.
    • How to fix it: for first, refresh the page to see if the video will load. If the problem persists, please update your browser. You can also try Netflix in another browser.

    Netflix error code H7361-1253-80070006 may prompt you to add Netflix.com to trusted sites depending on your browser.

    If you get this error in Internet Explorer, you may need to add Netflix as a trusted site:

    1. Open Internet Explorer and click gear icon or on Instruments.
    2. Select Internet options > Safety > Trusted sites > Sites.
    3. Deselect Requires server verification.
    4. Search for anything Netflix related in the field Web sites: and delete it if you find it.
    5. Click on Add this website to the area and type *.netflix.com.
    6. Click Add.
    7. click on Close.

    NETFLIX ERROR CODE S7111-1101

    When this error occurs, a message like this usually appears:

    Whoops something went wrong ... Unexpected error. Please reload the page and try again.

    • Meaning of the code: this code is caused by a problem with cookies in the Safari browser on a Mac computer.
    • How to fix it: try clearing Netflix cookies by visiting Netflix.com/clearcookies.

    Most Netflix error codes starting with S7111, including S7111-1101, S7111-1957-205040, S7111-1957-205002, and others deal with cookie issues on Macs, but there are also exceptions.

    Depending on the specific code, you may need to manually remove Netflix data from your Mac:

    1. Open Safari.
    2. Click the Safari menu in the upper left corner of the browser.
    3. Pass to Pref Renze > Privacy > Cookies and website data.
    4. Click on Details o Manage website data.
    5. Search Netflix.
    6. Select Remove > Remove now.
    7. Force exit Safari and try Netflix again.

    The Netflix error code S7111-1331-5005 indicates that the payment method needs to be updated, and S7111-1331-5059 occurs when using a proxy or virtual private network (VPN).

    NETFLIX ERROR CODE 0013

    When you have this problem, you will usually see a message like this:

    Sorry, we were unable to reach the Netflix service. Please try again later. If the problem persists, visit the Netflix website (0013).

    • What the code means: this code indicates that there is a problem with the Netflix data on your Android device.
    • How to fix it: this can sometimes be fixed by switching to a different network or connecting to Wi-Fi, but usually you need to clear the Netflix app data or reinstall the app.

    If you get a Netflix error code 0013, try restarting, signing out of Netflix, or clearing your app data and cache.

    If you get a Netflix error code 0013 on your Android device, try these basic troubleshooting steps:

    1. Switch to a different network.
    2. If you're on your cellular data network, try Wi-Fi.
    3. Try a different show or movie.
    4. Restart the device.
    5. Cancella i dati dell'app Netflix.
    6. Delete the app and reinstall it.

    In rare cases, none of these steps will fix code 0013. In such situations, there will usually be a problem with the app where it will no longer work properly with the device and you will need to contact the manufacturer of the device.

    NETFLIX ERROR CODE 10008

    When this problem occurs, a message like this usually appears:

    There was a problem playing this item. Please try again, or select another item.

    • What the code means: this code usually pertains to network problems with Apple devices.
    • How to fix it: restart your device and troubleshoot network issues if it doesn't work.

    If you are experiencing a Netflix error code 10008 on your Apple TV, iPhone, iPad, or iPod Touch, follow these steps to resolve it:

    1. Restart the device.
    2. Sign out of Netflix and sign in again.
    3. Make sure your device is connected to the internet and that the connection is strong enough for video streaming.
    4. Try a different Wi-Fi network if possible.

    Read also: How to download a video to watch it offline on Netflix

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