Motorola Moto G7 won't turn on or freezes on black screen. Here is the solution.

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Aina Martin
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The Motorola Moto G7 is the newest addition to the company's wide range of smartphones at a very affordable price. It comes with pretty impressive hardware specs but, just like any other smartphone, it's not without its issues. 

In fact, we already have readers who have reported us the most common problem where the phone won't turn on or respond for some reason. Contrary to what others think it's a hardware problem, it's actually just a minor problem with the firmware, which you can fix yourself. 

In this post, I will guide you in fixing your Moto G7 that won't turn on. I will also share with you the most effective solutions you can use to get your device to respond again. So, if you are one of the owners of this phone and are currently stuck on the black screen, read on as this article may be able to help you one way or another. 

Fixed Moto G7 not turning on

You don't need to go through very complicated troubleshooting steps to try and fix this problem. What you need to do is rule out the possibility that this is just a small firmware issue because everything else should be done by an authorized technician. That said, here's what you need to do to fix a Moto G7 that won't turn on ...

First solution: force restart the phone

This is a very simple procedure but it is very effective against this type of problem. It's because most of the time, the reason the phone is stuck on a black screen and won't turn on is that the system has crashed. 

When this happens, it is natural for the phone to become unresponsive even if you plug it into its charger. Regardless of how many times you hold down the power button, your Moto G7 will not turn on unless you have done this: 

  • Press and hold the power button for at least 15 seconds. 

Most of the time, the phone will respond to this procedure and by the time you see the logo on the screen, this is a sign that the problem has been fixed. However, if your Moto G7 still doesn't respond after this, try repeating the same procedure a few times before moving on to the next solution. 

Second solution: charge your phone and force restart

Having a low battery is a natural occurrence for smartphones, but there are times when this leads to a system crash. 

When a smartphone like the Moto G7 is left alone until the battery runs out, there is always a chance that the system will crash before the device shuts down. 

It is because some services and components may not be closed properly. As a result, you'd be dealing with a couple of rather minor issues that both don't answer the phone. To fix this, here's what you need to do: 

  1. Plug the charger into a working wall outlet. 
  2. Using the original cable, connect your phone to the charger. 
  3. Regardless of whether your phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes. 
  4. After that and while the phone is still connected to the charger, press and hold the power key for 15 seconds or until the logo appears on the screen.

If your phone gets stuck on a black screen after performing these procedures, then it's time to take him on a trip to the specialist and have him check the phone. However, if you have managed to get the phone to answer again but the problem occurs from time to time, you need to reset the phone. 

Before the reset, make a copy of your important files and data, then remove your Google account so you don't get locked out after the reset. Follow these steps to perform master reset on Motorola Moto G7: 

  1. Back up your data to the internal memory.
  2. Turn off the device.
  3. Press and hold the power button and the volume down button.
  4. When the phone turns on, release the power button but keep holding the volume down button until the Recovery screen appears.
  5. Use the volume keys to scroll to RECOVERY MODE, then press the power button.
  6. When you see Android with the exclamation mark, press and hold the Power button and press Volume Up. Then release both buttons.
  7. Use the volume keys to scroll to wipe data / factory reset, then press the power button.
  8. Use the volume keys to scroll to Yes, then press the Power button.
  9. Use the volume keys to scroll to User data + custom content, then press the power button
  10. Wait until the device finishes formatting and returns to the menu.
  11. Use the volume keys to scroll to Reboot system now, then press the power button.

I hope we have been able to help you fix your Motorola Moto G7 that won't turn on. We would appreciate if you would help us spread the word, so please share this post if you found it helpful. Thanks so much for reading!

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