How To Fix Samsung Galaxy Note 9 Won't Charge

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Aina Martin
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Welcome to another installment of our troubleshooting series where we aim to help our readers who own the Samsung Galaxy Note9 solve the problems they are having with their phone. This is the latest member of the Note series of devices and is the most powerful model so far.


This phone uses a 6,4-inch Super AMOLED display while under the hood we find a Snapdragon processor paired with 8GB of RAM. While this is a solid performing device, there are instances where certain issues can occur which we will address today. In this latest installment of our troubleshooting series we will see, how to fix samsung galaxy note 9 not charging.



How To Fix Samsung Galaxy Note 9 Won't Charge

Solution: Before performing any troubleshooting steps on this phone it is best to make sure it is running the latest software version. If there is an update available, I suggest you download and install it as soon as possible.

How To Fix Samsung Galaxy Note 9 Won't Charge Clean Your Phone's Charging Port


There are instances where dirt or debris stuck in the phone's charging port can cause the device to charge slowly. To eliminate any foreign particles present in the phone charging port, you must clean this port using a can of compressed air. Once this is done, try to check if the phone now charges normally.

Try using a different charging cable and wall charger

Sometimes a faulty charger and charging cable cause this particular problem. To check if this is what is causing the problem, try using a different charging cable and wall charger to charge the phone. The next steps are based on software errors on the device.




How to fix Samsung Galaxy Note 9 not charging perform a forced restart

The next step it comes to performing is a soft reset. This will update the phone's software and usually fix minor glitches.

  • Press and hold the Power and Volume Down key for 45 seconds.
  • Wait for the device to restart.

Once the phone has restarted, try to check if the phone charges normally.


How to fix Samsung Galaxy Note 9 not charging check if the problem occurs in safe mode

There are cases where an app you recently downloaded to your phone can cause problems. To check if a third party app is causing this problem, you will need to boot your phone in Safe Mode as only pre-installed apps can work in this mode.

  • Try turning off the device.
  • When the shutdown logo appears on the display, press the Shutdown icon.
  • As soon as you press the Safe Mode icon, click on it.
  • Once this is done the phone will reboot into Safe Mode.

If the problem does not occur in this mode, the problem may be caused by one of the downloaded apps. Find out which app it is and uninstall it.

Wipe the cache partition of the phone

The phone stores app data in a dedicated partition in its internal memory. This data allows apps to open faster and provide a better mobile experience. However, there are cases where cached data can be corrupted and can cause problems with the device. To check if this is what is causing the problem, you need to wipe the cache partition of the phone.



  • Turn the phone off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen appears, release the Power key only.
  • When the Android logo appears, release all keys (“Installing System Update” will show for approximately 30 - 60 seconds before showing the Android system recovery menu options).
  • Press the Volume Down key several times until 'wipe cache partition' is highlighted.
  • Press the power button to select.
  • Press the Volume down key to highlight 'yes' and press the Power key to select.
  • Once the wipe cache partition is complete, hit “Reboot system now”.
  • Press the power key to restart the device.

Check if the problem still occurs.

Perform a factory reset


The last step to fix Samsung Galaxy Note 9 not charging, is to do a factory reset. This will restore the phone to its original factory condition. Make sure to backup your phone data before performing this step.

  • Make sure your phone is turned off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen appears, release the Power key only
  • When the Android logo appears, release all keys (“Installing System Update” will show for approximately 30 - 60 seconds before showing the Android system recovery menu options).
  • Press the Volume Down key several times to highlight “Wipe data / Factory data reset”.
  • Press the power button to select.
  • Press the Volume Down key until 'Yes - erase all user data' is highlighted.
  • Press the power button to select and start the master reset.
  • When the master reset is complete, you will see highlighted "Reboot system now".
  • Press the power key to restart the device.

In case the problem occurs even after following the steps listed above then this could be caused by a faulty hardware component, possibly the charging port. You can try using a wireless charger as a workaround, however if you want to use a corded charger, you'll need to take your phone to a service center and get it fixed.


Read also: How to fix Samsung Galaxy Note 9 Wireless charging not working

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