As one of the best mid-range devices today, the Samsung Galaxy A30 has some impressive hardware specs for its class. Works on the latest version of Android with Samsung's new UI. It goes without saying that it should work smoothly, but it appears that this is not the case for some users who have reported that their device keeps crashing for some reason.
Also Read: How To Fix Your Samsung Galaxy A30 That Won't Turn On
Performance issues aren't typically that bad. In fact, more often than not, they are just the result of some incorrect settings or other inconsistencies in the firmware, and if so, you should be able to fix the problem on your own.
So, in this post, I will walk you through in troubleshooting your Galaxy A30 that keeps crashing. We will try to examine each possibility and rule them out one by one until we are able to determine what the problem is and hopefully fix it. So, if you are one of the owners of this phone and are currently being bothered by a similar problem, read on as this article may be able to help you one way or another.
Troubleshooting Galaxy A30 that keeps crashing
When troubleshooting a phone with performance issues, you need to be thorough as you may lose some of your important files and data. But don't worry as long as the firmware hasn't been changed in any way, you should still be able to fix this problem easily.
1) Force restart your phone
The first thing to do if your phone continues to freeze is to do a forced reboot. It is a simulated battery removal that updates the phone's memory and reloads its apps and services. If this is just a small issue with the firmware, you should be able to fix it simply by doing this procedure.
- Press and hold the Volume Down button and don't release it yet.
- While holding down the volume button, also press and hold the power key.
- Press and hold both keys together for 15 seconds or until the Galaxy A30 logo appears on the screen.
Once the phone has finished rebooting, use it as you normally do and check if it continues to freeze. If so, move on to the next solution.
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2) Restart the Samsung Galaxy A30 in safe mode
There are times when third party apps cause your phone to freeze. We need to know if that's the case, because if it is, then the problem is pretty easy to fix. Then, restart your phone in safe mode to temporarily disable all applications.Here's how:
- Press and hold the Power key until options appear.
- Tap and hold the Power Off option until it switches to Safe Mode.
- Tap the safe mode icon to restart your device.
- Once the reboot is successful, you should see "Safe Mode" in the lower left corner of the screen.
If the phone works fine while it is in safe mode, it means there is an app causing the problem. Follow these steps to probe further:
- Restart your phone normal to boot into standard mode.
- Remember the apps installed at the time the phone started freezing.
- When you already have an app in mind, swipe down from the top of the screen to pull down the notification panel.
- Tap the Settings icon in the top right corner.
- Scroll and tap Apps.
- Find and tap the suspicious app.
- Tap Storage.
- Tap Clear data and tap OK to confirm.
- Tap the Back key once, then tap Uninstall.
- Confirm that you want to remove the app from the phone.
On the other hand, if your device keeps crashing even in safe mode then move on to the next solution.
3) Reset all settings of the Samsung Galaxy A30
Before you troubleshoot the firmware issue, rule out the possibility that this issue is due only to some incorrect settings. To do this, you need to reset all settings in the device. This will restore the phone to its factory default settings without deleting any personal files and data. Here's how on your Galaxy A30:
- Swipe down from the top of the screen to pull down the notification panel.
- Tap the Settings icon in the top right corner.
- Scroll and tap General Management.
- Tap Reset.
- Tap Reset Settings.
- Tap the Reset Settings button.
- If prompted, enter your PIN, password or pattern.
- Finally, tap Reset.
After this and the phone keeps crashing, move on to the next solution.
4) Wipe cache partition on Samsung Galaxy A30
By wiping the cache partition on your phone, you rule out the possibility that this problem is due to the corrupt cache. The cache is made up of hundreds of small files which are used by the firmware to make the phone work smoothly. You need to delete the old cache so that it is replaced with a new one. Here's how to do it:
- Turn off the device.
- Keep the keys pressed Volume up e Switching .
- When the Galaxy A10 logo appears, release all three keys.
- Your Galaxy A10 will continue to boot into recovery mode. When a black screen with blue and yellow texts appears, proceed to the next step.
- Press the button Volume down several times to highlight the cache partition deleted .
- Press the key power on to select.
- Press the button Volume down to highlight Yes , then press the key power on to select.
- After wiping the cache partition is complete, the system Reboot now is highlighted.
- Press the key power on to restart the device.
Once your phone has successfully restarted, try to check if the phone keeps freezing and if so then you need to perform the next solution.
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5) Back up your files and restore the Samsung Galaxy A30
A master reset will fix any firmware issues, as long as the firmware hasn't been changed in any way. Before the reset, make sure to make a copy of your important files and data as they will be deleted and you may not be able to recover them. After the backup, remove your Google and Samsung accounts and follow these steps:
- Turn off the device.
- Keep the keys pressed Volume up e Switching .
- When the Galaxy A10 logo appears, release all three keys.
- Your Galaxy A10 will continue to boot into recovery mode. When a black screen with blue and yellow texts appears, proceed to the next step.
- Press the key several times Volume down to highlight “wipe data / factory reset”.
- Press the Power button to select.
- Press the button Volume down until “Yes” is highlighted.
- Press the Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the power button to restart the device.
I hope I've been able to help you fix the Samsung Galaxy A30 keeps crashing issue. We would appreciate if you would help us spread the word, so please share this post if you found it helpful. Thanks so much for reading!
