How to fix Huawei Y9 Prime (2019) won't turn on

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Valery Aloyants
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One of the best mid-range phones on the market today is the Huawei Y9 Prime. In today's troubleshooting article, we address one of the most common problems in smartphones: Huawei Y9 Prime (2019) won't turn on. If your Huawei Y9 Prime (2019) won't turn on and you have no idea how to proceed, follow our list of solutions below.

How to fix Huawei Y9 Prime (2019) won't turn on

If your Huawei Y9 Prime (2019) won't turn on, below are the troubleshooting steps you can take to fix.

Charge the phone

Huawei's flagship devices have a good reputation and don't break often. However, if you suddenly find that your Huawei Y9 Prime (2019) won't turn on or is having power issues, you need to go through a series of steps to fix the problem.

The first thing you want to do in this case is to charge the phone. At the moment, the battery may have run out. Charge the device for at least 30 minutes and see if you can turn the phone back on.

While charging, be sure not to try to turn on the device to avoid unnecessarily draining the battery.

When the phone is reset or charging is successful, be sure to recalibrate the battery and software with these steps:

  1. Fully discharge the battery. This means using the device until it turns itself off and the battery level is 0%.
  2. Charge the phone until it reaches 100%. Do not unplug the device for two hours and also do not use it while charging.
  3. After the time has elapsed, disconnect the device.
  4. Restart the device.
  5. Use your phone.

Reboot the device

Restarting a device when it has a bug is one of the basic solutions. If you haven't tried it, be sure to reboot at this stage. Try performing a forced restart by holding the power key for 10-15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. 

If you don't feel the vibration and the screen is still blank, simply hold down the power key for longer until you see the device reboot itself. If nothing changes after trying to restart your device a few times, you can abandon this troubleshooter and move on to the next one.

Check the charging accessories

Sometimes, a broken charging accessory, such as a faulty cable or adapter, can cause this type of problem. If so, the problem isn't necessarily on your Huawei Y9 Prime. 

The battery may have simply run out, so all you need to do right now is charge it. 

Before doing this, make sure your charging cable or adapter is working 100%. If you have a friend with the same device, try to borrow their charging cable and adapter to charge your Huawei device for 30 minutes. This should help you determine if the cable and adapter set is faulty or not.

Inspect the charging port

Like a bad charging accessory, having a faulty or blocked charging port can be the reason why your Huawei Y9 Prime (2019) won't turn on. 

Check if the door works. This is an exposed part of the device, so it's possible that dirt, debris, or foreign objects could block the charging cable.

In this case, charging may not take place. To check the door, try using a magnifying glass to see inside more clearly. If you notice any dirt or debris inside, be sure to remove it using a can of compressed air. Do not insert anything inside to avoid damaging the system.

Check if there is a problem with the black screen

The black screen issue is often mistaken for no ignition or no power problem. If your Huawei device still charges, emits audio notifications, or vibrates when you try to turn it on, there may be a problem with the black screen.

On the other hand, if your device is completely unresponsive and shows no signs of life, it has no power issues. This problem is more serious than the first, although both may require repair. 

If your Huawei Y9 Prime's screen has any cracks, is cracked, or has been hit with something hard, you should consider sending your phone in for screen repair or replacement.

Check if you can create a backup of your Huawei Y9 Prime

In case the screen is the only problem, there may still be an option to transfer the data to a computer. Creating a backup with Android normally requires a good working screen to allow a user to unlock the device and navigate with the software. We're not very optimistic about this, but you should at least try.

Make sure you connect your Huawei Y9 Prime to the computer using a working USB cable. Once done, check your computer to see if it detects your Huawei Y9 Prime, the phone must be turned on for it to be detected. If it is detected by a computer, try unlocking the screen (if possible) and returning to the computer. If its file browser can access the contents of your device, copy whatever you want to save.

For data security purposes, an Android device must authorize a computer before file transfers can take place. This means that you need to unlock the screen and confirm a data transfer request from your computer. Of course, you can't do any of these queues if the screen is broken.

Read also: How to recover files from a smartphone with a broken screen

How to reboot the Huawei Y9 Prime (2019) in safe mode

Sometimes, a faulty app can interfere with Android or other apps. If your Huawei Y9 Prime started not turning on after installing a new app, that could be the cause of the problem. Since you can't delete that app as your phone won't boot, you can try to see if you can restart your device in safe mode.

In this mode, all third party apps will be blocked and won't work at all. So, if you can successfully reboot your Huawei device in safe mode, you can bet it's an app's fault. Here's how to boot into safe mode:

  1. Turn off the device.
  2. Turn it back on.
  3. When you see the Huawei animation on the screen, press and hold the Volume Down button.
  4. If successful, you can see Safe Mode in the lower left corner once the device finishes booting.
  5. Now that the device has booted into safe mode, use it and see if there is a difference.

Don't forget: Safe Mode blocks third-party apps but won't tell you which one is the real cause. If you believe there is an unauthorized third-party app on the system, you need to identify it. Here's what you need to do exactly:

  1. Boot into Safe Mode.
  2. Check for the problem.
  3. Once you've confirmed that a third-party app is to blame, you can start uninstalling the apps individually. We recommend starting with the most recent ones you added.
  4. After uninstalling an app, restart your phone in normal mode and check for the problem.
  5. If your Huawei Y9 Prime (2019) is still problematic, repeat steps 1-4.

However, if you are unable to restart your phone in safe mode then try to see if you can boot into recovery mode.

Reboot into recovery mode and reset the Huawei Y9 Prime (2019)

This method is useful in a particular situation: when the Settings menu is not accessible. There can be various reasons why the Settings menu may become unreachable. In some cases, the device may simply be frozen or unresponsive.

Other times, it may be due to a problem that you are trying to fix. In any case, it is necessary to hard reset on Huawei Y9 Prime (2019) via recovery mode when the situation forces us.

Back up all your important data first. To boot your Huawei Y9 Prime (2019) in recovery mode:

  1. Turn off your mobile by pressing the power button for a few moments.
  2. Press and hold the Volume Up and Power buttons for a couple of seconds.
  3. When recovery mode appears, release all keys.
  4. If your device only boots in recovery mode, proceed with a factory reset to fix the problem.
  5. Choose “wipe data / factory reset”. Use the volume buttons to navigate and the power button to accept it.
  6. Confirm the operation by typing "yes" and select "wipe data / factory reset".
  7. When you see the Google verification information, confirm the operation by selecting “wipe data / factory reset”.
  8. Finally, choose “reboot system now” using the power key.

We're done, I hope this article was helpful in solving the problem.

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