How to fix Galaxy Note 10+ moisture detected error

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Valery Aloyants
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The Galaxy Note 10+ has an IP68 rating. This means it has dust and water resistance. The device is protected from occasional splashes, but the charging port may occasionally hold water or moisture. If so, the Galaxy Note 10+ may show a moisture detection error.


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This does not necessarily mean that the phone has become faulty. In most cases, the fix for this error is simple: wipe the phone dry. There are some rare cases, however, for some reasons a moisture detection error may appear. We include these factors below.



What are the causes of moisture detected error on Galaxy Note 10+

There can be a number of factors that can cause moisture detection errors on Galaxy Note10 +. Here are some of the common causes of this problem:

  • Wet charging port
  • Damaged charging port
  • App problem
  • Unknown software problem
  • Defective hardware

1) Check the charging port

The moisture detected error usually appears if the charging port is wet or contains traces of liquid. This can happen after exposing the device to water or liquids or when using it in humid environments. This error reminds the user not to charge the phone unless the door is dry.


If your Galaxy Note10 + shows a moisture detection error, you will not be able to charge it as the system will not allow wired charging. This is to avoid short circuits of the device. The error does not mean that the phone is faulty. All you have to do is check the door, clean the device and let it dry in the open air for a few hours.



The water naturally evaporates after some time, so you don't need to do anything but wait. Once the charging port is clear of water or moisture, the error should also disappear. Based on experience, a Galaxy device will give you a large warning to remind you that the charging port is wet.

If you try to plug a charging cable into a wet port, an alarm will sound prompting you to disconnect. This audible alarm will stop only when the system detects that it has disconnected the charging port. Dry the phone by shaking it gently. This is usually enough to get rid of any water or moisture in the door.


At normal temperature, water usually evaporates on its own within two hours. Let your Galaxy Note10 + rest near a mild heat source such as the back of a TV or computer. If the device has been exposed to any liquid other than fresh water, rinse the phone with fresh water to remove it.

Then, dry the device with a clean, soft cloth. DO NOT attempt to blow air into the charging port when it is wet. This could push moisture or water deep inside and cause long-term damage to the motherboard.

2) Dry the phone properly

If moisture detected error on Galaxy Note 10+ remains at the moment, it may not be possible to properly clear moisture in the charging port. The natural evaporation process may not be enough to get rid of the residual moisture, so you will need to dry your phone further. There are two home remedies for this depending on the availability of material for you.



A common way to dry wet electronics is to use uncooked rice. After drying the device, put it in a container and cover it with rice. Make sure that the uncooked rice completely covers the device enough to "bury" it in the container.


So, leave it in that state for at least 40 hours or more. This should be enough time for the rice to absorb the moisture from the door. Make sure you seal the container during this process.

Alternatively, you can use several packs of silica gel instead of rice. You can get silica gel from your local craft store. This is a more effective way to get rid of moisture from your phone. Again, be sure to seal the container before leaving the device in there for at least 48 hours.

If money isn't an issue and you need to dry your phone fast, you can let a professional dry it for you. Visit an electronics store or repair shop that offers a drying service. There is a number of professional tools that technicians use to dry electronic parts faster. Talk to your local repairman for details.

3) Check that the charging accessories are working

If the Galaxy Note10 + moisture detected error remains even after you dry your phone completely, there may be other factors behind the problem. In our experience with several Samsung Galaxy S and Note devices, the moisture detected error may appear even when the phone is dry if a charging accessory or port is damaged.


In this situation, the system may receive false readings from the charging port regarding the presence of water or liquid. To check if the problem is caused by a charging cable or adapter, try charging the device using another working cable or adapter.

4) Charge the phone while it is off

If you feel your phone runs out of battery fast and you really need it, try charging it while it's off. Again, you need to make sure your phone's charging port is dry to avoid damaging the system. If the error persists, proceed to the next steps to fix possible app or software problems.


5) Reboot the Galaxy Note 10+ in safe mode

In some rare cases, a moisture detection error may appear due to a faulty third party app. To see if you have installed malware or a bad code app, restart your phone in Safe Mode. In this mode, all third-party apps are blocked and only the pre-installed ones will be allowed to run.

If your Note10 + loads in safe mode and no errors are displayed, you can bet there is a bad app breaking. To restart your phone in safe mode:

  1. Turn off the device.
  2. Press and hold the power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume Down key.
  5. Continue to hold the Volume Down key until the device has finished restarting.
  6. Safe mode will be displayed in the lower left corner of the screen.
  7. Release the Volume Down key when you see Safe Mode.
  8. Charge the phone in safe mode for at least 30 minutes and see what happens.

If your Note10 + charges fine, a faulty app is likely the cause. To find out which of your apps is causing the problem, follow these steps:

  1. Boot into Safe Mode.
  2. Check the problem.
  3. Once you've confirmed that a third-party app is to blame, you can start uninstalling the apps individually. We recommend starting with the most recent ones you added.
  4. After uninstalling an app, restart your phone in normal mode and check for the problem.
  5. If your Note10 + is still problematic, repeat steps 1-4.

6) Factory reset of Galaxy Note 10+

The final troubleshooting step that you can perform in this case is factory reset. This is your last resort if none of the above solutions work. Make sure to create a backup of your personal data first to avoid losing photos, videos, documents, etc.

There are two methods to restore the device to factory settings. Here are each of them:

How to hard reset on Samsung Galaxy Note10 + via the Settings menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open the Settings app.
  3. Scroll and tap General Management.
  4. Tap Reset.
  5. Select Factory data reset from the options provided.
  6. Read the information, then tap Reset to continue.
  7. Tap Delete all to confirm the action.

How to hard reset on Samsung Galaxy Note10 + using hardware buttons

  1. If possible, create a backup of your personal data in advance. If your problem is preventing you from doing this, simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem is preventing you from doing this, simply skip this step.
  3. Turn off the device. This is important. If you can't shut it down, you'll never be able to boot into recovery mode. If you are unable to turn off your device regularly via the power button, wait until your phone's battery runs out. Then, charge your phone for 30 minutes before starting recovery mode.
  4. Press and hold the Volume Up button, the Power button and the Bixby button at the same time.
  5. When you feel the device vibrate, release the power button ONLY.
  6. A menu will now appear on the screen. When you see this, release the remaining buttons.
  7. Use the Volume Down button until “Delete All User Data” is highlighted. Press the power button to select.
  8. Press the power button again to select Yes - delete all user data.
  9. Press the Power button to highlight, then select the Restart option

Galaxy Note10 + Moisture Correction Detected Error # 7: repair

In some cases, the moisture detected error can be a sign of faulty hardware. If resetting the settings didn't make a difference, contact your Samsung dealer or local service center.

Remedies for humidity detected error

Use wireless charging. The wireless charging capability of the device is not affected by an error in the charging port. So if nothing has worked so far, consider charging your device wirelessly. If you want to permanently fix the problem, you need to have your phone checked by Samsung so that the port can be examined closely.

Clear the service data in the USB Settings. In some cases of moisture detected, the cause isn't exactly a serious hardware problem, but rather a glitch in the USB port settings. There have been rare cases of this problem in the past, but factory reset helped.

However, if you want to check further, you can go ahead and the USB Settings app data to see if it helps. Here's what you can do:

  1. From the Home screen, swipe up on an empty spot to open the taskbar.
  2. Tap Settings> Apps.
  3. Find and tap USB Settings.
  4. Tap Storage.
  5. Tap Clear data, then tap OK.

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