How To Do When AirPods Are Not Working [Solved]

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Alejandra Rangel
@alejandrarangel

Troubleshoot AirPods. AirPods let you listen to your favorite tunes, contact Siri, and more, completely hands-free. However, when they stop working, they can be a source of frustration. The good news is that troubleshooting AirPods is relatively simple, with all sorts of problems.


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This guide is intended for AirPods users who have previously connected their AirPods to the device. Before we begin, remember that a good restart of your device can solve a wide range of problems, regardless of the cause. Try restarting your device or just resetting your AirPods before moving on.



How To Do When AirPods Are Not Working [Solved]

Are your AirPods refusing to connect to your iPhone or Mac? If your AirPods aren't connecting properly, there are a few things you can try.

  1. Update your device with the brand new iOS or macOS. To use your AirPods properly, your device will need iOS 12.2 or later or macOS 10.14.4 or later. If you own a pair of first generation AirPods, you'll need to have iOS 10 or later.

  2. Charge the AirPods battery. If your AirPods won't connect, it may need to be charged. To charge your AirPods faster, place them in the case and connect the case to the charger via the Lightning cable.

  3. Turn on Bluetooth. Bluetooth must be on for the AirPods to connect.

  4. Turn off other Bluetooth devices. You could send the audio to another device such as your car or an external Bluetooth speaker. Unplug these devices and try to connect your AirPods again.



  5. Pause your AirPods. Place the AirPods back in the case for 10-15 seconds. Then, try to reconnect them to your device. This may be all the AirPods need to do to reset and connect properly.

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How to fix when AirPods produce poor audio

AirPod users have been experiencing sound issues such as popping, static, low volume, and even louder sounds in one ear than the other. If your AirPods are producing poor audio, follow these steps.


  1. Move closer to your device. Staying away from the device can cause Bluetooth connection problems that result in poor audio quality.

  2. Clean your AirPods. If the sound is muffled, it may be time to clean the earwax from the AirPods. Try using a soft cloth or toothbrush to gently clean the outside of the AirPods, then try playing the audio again.

  3. Check your hearing balance. If one of your AirPods is louder than the other, check the balance settings. On iOS, go to Settings > Generali > Accessibilità > hearing and make sure the cursor is in the center.

  4. Turn Bluetooth off and on again. A quick Bluetooth reset can sometimes fix software bugs that cause poor audio quality.

  5. Disconnect other Bluetooth devices. Do you use other Bluetooth devices with your AirPods? Try disconnecting some to avoid Bluetooth overload and interference.


  6. Turn on / off the volume level. While listening to audio through your AirPods, try reducing the volume to zero and disconnecting the AirPods from your device. Then, reconnect your AirPods and turn up the volume. This sometimes fixes faulty volume controls.


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How to fix when automatic ear detection stops working

One of the most useful features of the AirPods is automatic ear detection. When you remove your AirPods from your ears, the audio automatically cuts out. If automatic ear detection stops working, there are a couple of things you can try:

Enable the automatic ear detection feature: Make sure the feature is enabled in your device settings. Using an iOS device, go to Settings > Bluetooth > AirPods and tap the icon of information (the). Make sure the switch is turned on next to automatic ear detection.

Clean your AirPods: If the proximity sensor located on your AirPods is dirty, it will not work properly. Use a soft cloth to gently wipe the AirPods and try again.


How to fix when AirPods won't charge

You can use your AirPods for up to five hours between charges, while the case will last for around 24 hours. If your AirPods don't seem to charge properly, here are some steps you can take.

Did you know that the status light on the charging case shows the charging level of your AirPods? Green light means your AirPods are fully charged, and yellow light means they have less than a full charge.


  1. Upload your case. Remember, the case of your AirPods is what charges them. Make sure the charging case has enough fuel by charging it for a few hours with the Lightning cable.

  2. Clean the case. If there is dust or something else inside the case, the AirPods may not charge properly. You can use a soft cloth or toothbrush to gently clean the case.


  3. Check the Lightning cable. If the Lightning cable used to charge the case is damaged, it may not charge properly. Look for bending or fraying in the cable. If you find any damage, try a new one.

Do not use low quality Lightning cables with your device. Make sure the cable you are using is the one that came with the device or certified by Apple.


How to fix when Hey Siri isn't working on your AirPods

Second-generation AirPods have the Hey Siri feature, which allows you to speak your commands directly to the assistant via voice while wearing the AirPods. If Hey Siri isn't working, make sure you're using the XNUMXnd generation AirPods. If so, go ahead by following these steps.

  1. Activate Hey Siri. You cannot use the feature if it is not enabled on your device. Pass to Settings > Siri and search on your iOS device., then tap the switch Listen to Siri Hey to activate it. Activate / deactivate Allow Siri even when it's activated, so that you can use the function even when the device is locked.

  2. Enable microphone switching. If your microphones don't switch to AirPods when you use them, Siri won't be able to listen. Go up Settings > Bluetooth and tap the icon of information (i) next to AirPods. Touch Microphone is active AirPods automatically.

  3. Update your iOS software. Outdated software can cause Siri to malfunction. Make sure to update your devices before trying to use the Hey Siri feature. For Hey Siri to work, you must have at least iOS 12.2, watchOS 5.2, tvOS 12.2, or macOS 10.14.4.

  4. Reset device settings. It is possible that an internal setting is causing the Hey Siri function to malfunction. You can reset all device settings and try to connect AirPods and Hey Siri feature again. To do this, go up Settings > Generali > Restore > Reset all settings.

While you won't lose any data or content, you will lose any settings you currently have on your device when you perform a reset.

When all else fails, contact Apple Support

If you still can't get your AirPods to work properly, it's time to contact Apple for support. You can visit the Apple Support site online.

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