FaceTime not working? Let's see what to do

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Alejandra Rangel

FaceTime not working? Here's how to troubleshoot Apple's video calling app. There are several ways to troubleshoot the FaceTime app when it's not working. If FaceTime isn't working on your device, there could be many reasons, some of which are beyond your control.

Before troubleshooting, you should check some factors, such as whether there are any issues on the part of FaceTime. Otherwise, there are several ways you can troubleshoot to get the app back and running.

If you're getting frustrated with FaceTime issues, don't worry, there are plenty of things you can do to try and fix. You just have to know where to start.

Here's a breakdown of why your FaceTime app might have issues and troubleshooting tips for you to try.

What to check when FaceTime isn't working

There may be a few reasons why FaceTime isn't working (some of which are beyond your control). So, before starting the troubleshooting, make sure that:

  • FaceTime and FaceTime audio calls are available in your country, region, or from your carrier.
  • That your device was not purchased in Saudi Arabia, Pakistan or the United Arab Emirates, including Dubai.
  • You're not looking to use FaceTime call forwarding.
  • You're not trying to switch from a FaceTime call to a phone call (or a FaceTime audio call). The only way to do this is to end the current call and then make a new call.
  • Not if there is a problem on the part of FaceTime.
  • You are not exceeding the Group FaceTime limit of 32 participants.

If these aren't the problem, you can start troubleshooting.

11 solutions for when FaceTime audio isn't working on iPhone and iPad

How to fix problems when FaceTime isn't working

Check your Wi-Fi connection

You need an internet connection (via Wi-Fi or a cellular data connection) to use FaceTime - if you don't see a Wi-Fi signal where it usually appears, you may need to go to your settings and turn Wi-Fi on. Turn off and then turn on again. It's also a good idea to run an internet speed test to make sure you have a stable connection.

Make sure your cellular data is active

If you're trying to connect via cellular data, make sure it's turned on in settings. Go to the Settings app and tap Mobile phone. Make sure Cellular Data is enabled at the top of the page. Then scroll down to the section Cellular data and make sure FaceTime is enabled for cellular use in the app list. 

Make sure FaceTime is turned on

Go to the Settings app of your iPhone or iPad, tap FaceTime and make sure the switch next to FaceTime is enabled. If you see a "Waiting to be activated" notification, turn FaceTime off and on again.

If you don't see FaceTime at all, go from the Settings app to Usage time, Than we Content and Privacy Restrictions, Followed by Allowed apps. So make sure both the camera and FaceTime are allowed by that device. 

Make sure you are logged in

To use FaceTime, you must be signed in with your Apple ID or phone number. You can check this by going to Settings on an iPhone or iPad and making sure your phone number or Apple ID is listed under the FaceTime switch.

On a Mac, open FaceTime, tap FaceTime in the top menu bar, select Pref Renze from the drop-down menu and make sure your phone number (or Apple ID) is listed correctly on the card Settings. If your information isn't listed, log into your device using an Apple ID or phone number from those pages.

Restart your device if FaceTime still doesn't work

Sometimes a quick restart can fix problems like apps not working. Try restarting your iPhone, iPad or Mac. 

Update your device software

If you haven't updated your device's operating system in a while, this could be the problem. Try updating your iPhone, iPad or Mac.

If the problems persist, it is possible that the person you are trying to call is having problems, such as a weak Wi-Fi connection. Double check this by trying to FaceTime someone else. Or, if your network is behind a firewall, you may need to ask your administrator to enable the necessary ports for FaceTime to work.

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