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    7 solutions for when iPhone doesn't display incoming calls

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    Alejandra Rangel
    @alejandrarangel

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    The typical functionality is to show the name or number of the incoming caller when the phone rings, along with the answer and reject buttons. Unfortunately, the incoming call screen does not appear for many iPhone users when they receive a call. They can hear the phone ringing and vibrating, but nothing appears on the screen, leaving them with no choice but to miss the call. Let's see 7 solutions for when incoming call screen not showing on iPhone.




    To several iPhone users, only accept and decline buttons are displayed without displaying caller information. Some even have the misfortune that the iPhone screen doesn't wake up when the phone rings.

    Then read all the possible solutions for when the incoming call screen does not work on iOS.

    NOTE: the post deals with the incoming call screen not showing on iPhone. If your iPhone doesn't ring at all for incoming calls, you should check our other call message that doesn't ring on your iPhone.


    1. Restart iPhone

    Several times, the problem is temporary and a simple restart should fix it. Then restart your iPhone and hopefully you will see the incoming call banner on your iPhone.

    2. Check the notification settings of the phone app

    For that, follow these steps:

    1 pass: Open Settings on your iPhone and go to Notifications.


    2 pass: Tap Phone. Enable the switch for Allow notifications. If it is already enabled, turn it off and enable it again. Also, enable banners in Alerts.



    You will see an incoming call screen regardless of whether you turn off notifications for the Phone app. However, to be on the safe side, you should keep notifications enabled for the Phone app.

    SUGGESTION: Read 7 solutions for when notification sounds are not working on iPhone


    3. Check your incoming call settings

    With iOS 14, Apple introduced the long-awaited condensed call screen feature. When you get a call, it will take up the entire screen as you move away from the app you were using. With iOS 14, you can enable banner-style notification where the incoming call will appear as a notification banner like any other notification when unlocked.

    Therefore, if you want incoming calls to be displayed in full screen, you need to turn off the Banner display style. For this, go to Settings> Phone> Incoming Calls. Select Full Screen. If full screen is already selected, select Banner and then choose Full Screen again. Restart your phone.

    4. Update the phone software

    There is often a bug in the software and the latest update should fix it. Start by updating all the apps on your iPhone from the App Store. Then go to Settings> General> Software Update. Check if there is a software update available for your iPhone. Install it if available and restart your iPhone.

    SUGGESTION: find out what happens when you update your phone's software


    5. Reset all settings

    In this fix, you will need to reset the settings on your iPhone. This will not affect your personal data on your phone or iCloud. However, all the settings on your iPhone will be reset to their default values. You will have to set them up again. These include Wi-Fi, Bluetooth, screen settings like dark mode, sound and notification settings, and others. Find out in detail what happens when you reset iPhone settings.



    To reset all settings, follow these steps:

    Step 1: open Settings and go to General.

    2 pass: Tap Reset followed by Reset All Settings. Confirm on the next screen.

    6. Reset phone

    What is a phone if you can't see or answer incoming calls? Since incoming calls play a vital role but one of the essential roles, you may have to take the hard step of resetting your iPhone. Factory reset your iPhone will delete all data and files from your iPhone in case they are not saved to iCloud or any other cloud storage service. So, if the problem persists, make a full backup of your iPhone and do a factory reset.

    To factory reset iPhone, go to Settings> General> Reset. Tap Reset all content and settings. Confirm when prompted.


    7. Contact Apple Support

    If you have tried all the above fixes with no luck, you should contact Apple Support to have the errors diagnosed on your iPhone. There may be some hardware problem, especially if the screen does not turn on or stays black when receiving a call.

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